According to Karen Webster, NCR President Doug Brown, offering omnichannel solutions and catering to the needs of small companies may provide CUs a competitive edge over their more established rivals.
More than any Neobank, Alternative Bank, or FinTech, he asserted, they knew more about the clients’ companies.
As an illustration, he cited the Paycheck Protection Program. CUs had to process and add billions of dollars in loans to their balance sheets while continuing to assist commercial clients through methods like call centers and interactive sessions.
According to Karen Webster, NCR President Doug Brown, offering omnichannel solutions and catering to the needs of small companies may provide CUs a competitive edge over their more established rivals.
More than any Neobank, Alternative Bank, or FinTech, he asserted, they knew more about the clients’ companies.
As an illustration, he cited the Paycheck Protection Program. CUs had to process and add billions of dollars in loans to their balance sheets while continuing to assist commercial clients through methods like call centers and interactive sessions.
